HERE YOUR CAREER STARTS BIG.

COME BECOME A SPECIALIST PERSON - FOCUS ON CUSTOMER SERVICE PROJECTS AT YDUQS.

We have a grand project that requires a team willing to think in an original, disruptive way, with the goal of solving today's major issues in education: access, technology, customization, and the success of our students.

We are a company full of energy, which was born giant and with extraordinary results.

Come be part of this team!

COME TRANSFORM LIVES. INCLUDING YOUR OWN.

Responsibilities and duties

The main challenges as a SPECIALIST PERSON - FOCUS ON CUSTOMER SERVICE PROJECTS are:

• Customer Service Operational Model: Design and review the ideal service structure (who does what, where, and how), performing constant diagnostics to identify functions that should be centralized or internalized;
• Strategic Efficiency Roadmap: Consolidate the initiatives of the coordinations into a master plan for evolution, ensuring that automation and process projects are synchronized with business goals;
• Transformation Business Cases: Prepare technical and financial feasibility studies for major operational changes, using data modeling to justify investments (CAPEX) and cost reductions (OPEX);
• Strategic Direction for Squads and Processes: Establish macro guidelines and OKRs for initiatives that impact service channels, ensuring that the development of new features responds to a strategic need and not just a tactical one;
• Channel Synergy Matrix: Define the coexistence and overflow rules between digital and human channels, aiming to "shield" in-person and phone service through AI efficiency;
• Service Efficiency Report: Produce critical analyses of management performance, identifying inefficiencies and proposing immediate course corrections.

Requirements and qualifications

We are looking for professionals with:

• Full higher education degree in Administration, Production Engineering, Economics, or related fields;
• Post-graduation or MBA in Strategic Management, Finance, or Customer Experience will be considered a differentiator;
• Experience with agile methodologies (Scrum and/or Kanban) applied to project management;
• Knowledge in Design Thinking, focused on building customer-centric solutions;
• Experience in customer journey mapping (Service Design) and identifying improvement opportunities;
• Knowledge in corporate finance, including reading and analyzing income statements (P&L) and cash flow;
• Certifications such as COPC or Six Sigma (Green Belt or Black Belt) will be considered differentiators.

Additional information

Work Location: Barra da Tijuca - RJ (Montreal Building)

Work Schedule: 40 hours per week, Monday to Friday, from 9am to 6pm, with flexibility options from 8am to 5pm.

At YDUQS you will find:

• Scholarships of up to 100% for employees, legal dependents, and dependents (father, mother, and siblings). Allowing up to three simultaneous scholarships;
• Medical assistance with full subsidy for the employee and partial for your family, with the employee responsible for co-payment;
• Dental assistance optional, to take care of your oral health;
• Food voucher or Meal voucher with the option to choose to suit your needs;
• Wellhub or Totalpass for flexible gym options;
• Wellz a platform focused on the mental and emotional health of employees that offers various types of support, including access to individual online therapies
• Well-being and perks club with a dedicated program and exclusive benefits;
• Flexible dress code to promote our diversity;
• Life insurance;
• SESC partnership;
• Corporate University on our exclusive portal, Educare;
• Growth opportunities, today more than 60% of positions are filled through internal selection processes.

💻 Hybrid work model for all corporate offices of the company.

📅 Flexible Schedule, we have a Flexible Schedule policy for corporate administrative employees, with schedule options within the ranges defined by the company, including for home office.

🤰 Extended remote work (home office) for mothers who have just returned from maternity leave for up to 3 months, depending on the role performed.

🎓 We believe in the excellence of our teaching and, therefore, we value graduates from our institutions in our selection processes.

🔵 Commitment to inclusion: all our vacancies are also intended for people with disabilities, reinforcing how much we value diversity