We are Randstad Brazil, a global leader in complete Human Resources solutions. Our specialized expertise empowers talents to remain relevant in the job market, offering opportunities in various areas — administrative, operational, executive, and technology — and in different work formats. Founded in 1960 in the Netherlands, we are now present in 39 countries, including Brazil.

The client is a complete ecosystem of e-commerce and financial services, allowing millions of users to buy, sell, and pay for products and services simply, securely, and efficiently. The platform connects sellers of all sizes with a vast consumer base across Latin America, offering tools for business management, logistics, and credit solutions.

We have an opportunity to work as a Jr. Support Technician I with one of our clients, in the e-commerce sector, located in the Extrema region - MG, with more than 10 units spread across the country and employing over 29,000 collaborators.

Job Description:

Performs routine and low-complexity tasks, with direct supervision. Focus on learning the company's tools and processes.

Basic, Virtual, and On-site Support: Direct user support for operational questions and assistance with equipment availability (PC, printer, handhelds).

Peripheral Maintenance: Cleaning and unjamming of printer labels, organization of workstations and equipment (batteries, handhelds).

Ticket Management: Opening tickets for encountered issues and using tools like Jira (as a differentiator) for logging.

Hardware and Software Maintenance: Basic knowledge for adjustments in 3D readers and familiarity with the Windows operating system.

Best Practices: Implementation and practice of 5S actions for workplace organization and standardization.

Inventory: Basic notions of inventory management.

Requirements:

- Full availability to work in shifts.

- Full schedule availability.

- Good knowledge of the Office suite.

- Profile with excellent communication skills, resilience, and patience to deal with users of different technical knowledge levels.

Nice to have:

- Valid driver's license and own vehicle for commuting to work.

- Higher education in progress or completed, or complete high school technical education in computer formatting, IT courses.

- Knowledge in hardware (computers, Zebra 411 laser printer, thermal printer, handheld), Windows operating system, and Google Workspace tools.

- Basic knowledge of networks, infrastructure, and information security.

- Knowledge in MDM, Jira, and 3D reader adjustment.

Expected behavioral profile: A person aligned with the company's DNA, who is communicative, resilient, patient in dealing with people, and able to explain and guide users who are often non-technical.

Seniority Level: Junior

Employment Model: CLT Indeterminate Randstad (assigned to the client)

Work Mode: On-site

Work Location: Full address CAD - 1 vacancy for Estrada Municipal Vargem do João Pinto, 450, Fazenda Matão, Gleba 1

1 vacancy for Estrada Municipal Prefeito Evandro Brito Da Cunha, n° 3971, Complement: Galpão G300, Pessegueiros Neighborhood, Municipality of Extrema, State of Minas Gerais, ZIP: 37646-376

Work Schedule: Availability to work from Monday to Friday - 18:00 - 03:00 - WITH 01:00H BREAK

Available shifts: T2 - 18:00 - 03:00 - WITH 01:00H BREAK (full schedule availability).

This opportunity operates under a flextime/bank of hours regime.

Benefits:

- Medical Assistance;

- Dental Assistance;

- Life Insurance;

- Basic food basket on a card;

- On-site restaurant or VR (if the CAD does not have a cafeteria);

- Transportation voucher on a card, Charter (client benefit) or Fuel Allowance (subject to driver's license and own vehicle);

- Telemedicine Grupo Fleury (optional benefit);

- Pharmacy Benefit Farmácia Univers (discount at Drogasil and Droga Raia chains, optional).