Description of activities:

The professional will have a profile focused on the daily operation and maintenance (O&M) of data storage infrastructure (Storage), ensuring service availability, executing planned changes, and resolving incidents.

Main Responsibilities:

• Monitoring and Support (O&M):
  • Perform continuous monitoring of the storage environment and provide daily status reports via email.
  • Execute routine Health Checks on Storage equipment and generate technical reports.
  • Collect and analyze equipment information, such as Licenses, Databases, KPIs, Traces, and Alarms.
• Change and Maintenance Management:
  • Support the client in executing operational changes, such as software patch updates and firmware upgrades on storage units.
  • Prepare Maintenance Operational Procedures (MOP) for low and medium-risk activities.
  • Apply and execute Change Requests (RFC) in a production environment following maintenance windows.
• Technical Support and Troubleshooting:
  • Handle and process Service Request (SR) tickets of simple and medium levels.
  • Perform operational troubleshooting of hardware failures and storage network connectivity (SAN/NAS).
  • Escalate complex incidents to GTAC or HQ and follow up until final resolution.
  • Provide basic on-site technical support, such as monitoring disk, controller, or cable replacements.
• Reports and Quality:
  • Prepare monthly performance and capacity reports for the client.
  • Support in technical meetings to discuss ticket status and operational improvements.

Requirements:

• Technical Experience: Proven operational experience in support and administration of Storage (SAN/NAS) systems.
• Hardware Knowledge: Familiarity with storage technologies (e.g., OceanStor, Dorado, Tape Drives, FC Switches).
• IT Management: Knowledge of incident and change management processes (ITIL).
• Operational Skills: Ability to prepare MOPs, execute RFCs, and perform first and second-level troubleshooting.
• Languages: Advanced English is mandatory for technical interface with GTAC and reading global HQ documentation.

Desirable:

• Technical certifications in Storage (HCIA/HCIP Storage).
• Basic knowledge in virtualized environments and operating systems (Linux/Windows).
• Previous experience in mission-critical environments (Data Centers).

Employment Model: CLT Randstad contract assigned to the client.

Work Mode: On-site

Work Location: São Paulo/SP (Chácara Santo Antônio Region)

Working Hours: Availability to work from 09:00 AM to 06:00 PM - Monday to Friday.

Benefits: Meal voucher per working day, Transportation voucher (optional), Medical assistance, Dental assistance, Mobile phone cost assistance, Life insurance, Work equipment (laptop), Telemedicine, Fleury Group (optional benefit), Pharmacy Benefit Univers (discount at Drogasil and Droga Raia networks, optional)