Senior Analyst — Problem Management | On-site — São Paulo/SP

At NAVA, you will work on the evolution of a critical telecom operation, focusing on reducing recurrence, eliminating root causes, and increasing service stability.

This is a strategic role to transform recurring incidents into definitive improvement.

What you will do:

- Analyze recurring incidents and conduct root cause identification (RCA)

- Manage the Problem Management cycle from logging to definitive resolution

- Direct and monitor corrective action plans with technical areas

- Work on reducing recurrence and definitively eliminating causes

- Support continuous improvement, with a structured approach and focus on operational stability

Schedule and hours:

- Business hours (Monday to Friday)

Benefits and culture:

We offer a competitive benefits package, including medical and dental insurance, meal and/or food vouchers, transportation allowance, and life insurance.

Additionally, we invest in the development of our professionals through educational partnerships, access to learning platforms, internal training programs, and real career growth opportunities.

At NAVA, we value a collaborative, diverse, and innovative environment, focused on results and continuous learning — with involvement in large-scale, high-visibility projects.

Learn more about NAVA:

https://www.youtube.com/watch?v=00UaGbuwOY8

Interested?

Fill out the application form: [Join NAVA Telecom]

https://forms.office.com/Pages/ResponsePage.aspx?id=xrHFPHa8ekeBm7YJAl1cI8k71tLoZ2NMme_Cl7fR8LBUN0k4RTFMTDI3MFNIMVZWMEMyNlY1QUpERS4u

https://entrevista.starmindai.ai and provide the code NAVAGESTAODEPROB005

Send your resume to: [email protected]

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