Main activities performed:

• Understanding the contract negotiated with the client;

• Assessment of volumes delivered to the supplier versus what actually exists in the client's tools and books;

• Knowledge and control of the indicators contracted by the client;

• Creation of the monthly book;

• Conducting call monitoring, ticket audits, and ticket analysis;

• Participation in meetings with the client and other areas to define processes;

• Application of Training for Operations or support to the operational team when necessary;

• Team Supervision

• Experience in BackOffice - Handling and analysis of tickets

• Acting in the improvement of the Operation's Knowledge Base;

Education

• Higher education in progress or completed in IT

Experience

• Having worked in the areas of Processes, Quality, and Corporate or Operational Governance;

• Knowledge of ITIL

• Knowledge in Excel or Power BI will be an important differentiator;

• Drawing flowcharts and knowing how to develop material in PPT;

• Team Supervision

Job Details

• Work from Monday to Friday within the commercial period of the contractor or the client;

• Schedule: 5x2 from 2 PM to 11 PM;"

At NAVA, we value a collaborative, diverse, and innovative environment, focused on results and continuous learning — with involvement in large-scale, high-visibility projects.

Learn more about NAVA:

https://www.youtube.com/watch?v=00UaGbuwOY8

Interested?

https://entrevista.starmindai.ai and provide code NAVA-303988