You will join our team to provide N1 technical support for the product developed for our client—one of the leading logistics players in Brazil. The audience you serve needs fast and accurate responses regarding the use of the platform.

As part of this challenge, you will...

• Handle and follow up on tickets through various channels, ensuring a return to resolution with an agile, clear, and efficient experience.
• Guide users in navigating the platform: access, features, operational workflows, translating technical information in a simple and accessible way.
• Diagnose and triage issues: distinguish between user error, system bugs, or operational issues.
• Record interactions accurately in the system and escalate when necessary.
• Follow the service script and contribute to improvements based on the most frequent questions.
• Clarify doubts and guide customers assertively, promoting a positive experience.
• Focus on problem resolution and continuous improvement of the service provided.
• Intermediary requests for adjustments and corrections with the Product teams.

What will help you connect with this challenge:

• Previous experience in technical support, system/application support.
• Organization and responsibility for managing demands and deadlines.
• Good verbal and written communication skills to explain technical content simply.
• An investigative profile, with an interest in understanding problems and seeking complete solutions.

Differentiator:

• Experience with logistics, marketplace, or e-commerce systems.
• Experience in startup environments.