GeekHunter is a technology company specializing in the recruitment and selection of IT professionals, connecting highly qualified talent with innovative companies across Brazil. We leverage technology, data, and a consultative approach to make hiring processes more efficient, strategic, and human-centered.

Our focus goes beyond hiring: we aim to build long-term relationships with our clients, deeply understanding their challenges, business objectives, and growth needs. For this reason, the Customer Success area is fundamental to ensuring a high-level experience, generating continuous value for clients, and strengthening strategic partnerships, ensuring contract retention, satisfaction, and expansion.

In this role, you will be part of a Low-touch operation, managing a large portfolio of accounts while ensuring no client is left behind. To achieve this, you will use strategic automations and behavior-based triggers to maintain proximity and impact at scale.

What you will do

• Operate HubSpot: manage CRM, properties, pipelines, and health status (health score).
• Create and optimize Workflows: Develop automations for onboarding, engagement sequences, churn alerts, and expansion flows.
• Dashboards: Build and maintain reports that connect CRM data to business reality, guiding leadership decisions.
• Manage a large portfolio ensuring adoption and retention at scale.
• Identify, via data, which accounts require human intervention and conduct strategic retention or expansion negotiations.
• Translate complex metrics into clear value propositions for the client.
• Map bottlenecks in the customer journey and propose solutions that reduce manual effort.
• Collaborate with Product and Sales teams to ensure that feedback from portfolio data helps improve the platform.

Desired Profile

• B2B SaaS Experience: Background as CS, AM, or Ops.
• HubSpot Power User: Practical experience with automations (Workflows) and reporting tools.
• Analytical Mindset: Comfort working with large volumes of data and BI tools (Metabase, Power BI, etc.).
• Negotiation Skills: Ability to conduct difficult conversations and reverse churn scenarios.
• Extreme Organization: Discipline to manage many accounts simultaneously without losing quality.
• Completed or ongoing higher education.

Differentials

• Intermediate/Advanced English
• Previous experience in HR Tech or Recruitment and Selection.
• Experience with SMB portfolio management.