• Essential and desirable skills:

• Essential:
  • Excellent written communication (WhatsApp, Telegram, and email).
  • Proactivity and organization to handle multiple tasks.
  • Critical thinking and problem-solving skills.
  • Proficiency in Excel (data analysis and reconciliation).
  • Experience in administrative/financial routines.
• Desirable:
  • Previous experience in B2B customer support (finance, payments, banks, or e-commerce).
  • Knowledge of bank reconciliation and financial dispute management.
  • English proficiency (reading and writing – use of translators is allowed).

.

Main responsibilities:

• Customer support for Cooperay clients (betting and e-commerce companies) via WhatsApp, Telegram, and email.
• Verification of payment proofs and transaction status in internal and banking systems.
• Recording and tracking Pix disputes (MED) and preparing necessary evidence/documentation.
• Performing financial reconciliation between internal systems and partner banks.
• Proactive support in identifying inconsistencies and communicating preventively with clients.

Benefits offered:

• Flexible schedule (12x36 shift pattern).
• Opportunity for career growth in advanced support (level 2) and finance.
• Remote work model, with occasional interactions in São Paulo (Cooperpay office).