We are looking for a Sales Consultant to work in the Sales Center for Resorts and Urban Hotels, focusing on converting qualified leads and generating revenue.

This professional will be responsible for managing the entire sales process, from the first customer contact to closing the sale, ensuring excellent service, high conversion rates, maximized average ticket size, and low cancellation rates.

Work model: On-site – Poços de Caldas/MG

Employment type: Contractor (PJ)

Hours: Monday to Friday – business hours

Main responsibilities:

Attend to and qualify leads received via phone, chat, and email

Identify customer needs and offer the best accommodation solution

Present Resorts and Urban Hotels in a consultative and persuasive manner

Negotiate commercial terms to maximize average ticket size

Overcome objections and guide the customer to closing the sale

Conduct strategic follow-ups to convert proposals

Record all interactions and information in the CRM

Ensure correct application of commercial and pricing policies

Monitor individual goals and performance indicators

Collaborate with the Supervisor and team for continuous improvement of results

Requirements:

High school diploma (higher education will be considered an asset)

Proven experience in direct sales or customer service

Experience in call centers, tourism, or hospitality will be a plus

Strong negotiation and closing skills

Excellent verbal and written communication

Goal-oriented and results-driven profile

Basic knowledge of CRM and Office suite

Proactive, resilient, and able to work under pressure

Differentials:

Experience in consultative sales

Experience with aggressive targets and KPI management

Consistent track record of high conversion rates

Experience with upsell and cross-sell

Low cancellation rate in previous sales

Experience in environments with OKR management