🚨 Opportunity | Senior System Support Analyst 🚨

We are looking for a Senior System Support Analyst to work remotely providing support for the main system of a large operation, with a focus on monitoring, incident analysis, troubleshooting, and sustaining critical environments.

📍 Work Model: Remote

📄 Employment Type: Contractor (PJ) or Cooperative Member

⏰ Schedule: 12x36 (8 PM to 8 AM)

🔎 Mandatory Requirements:

✔ Windows and Linux Servers

✔ Active Directory, GPO, DNS, and DHCP

✔ Cloud Computing (AWS, Azure, OCI, or Google Cloud)

✔ Microsoft IIS

✔ System Architecture, APIs, and CI/CD

✔ PostgreSQL and MySQL Databases

✔ Basic Knowledge of Information Security

✔ Monitoring with Zabbix, Prometheus, and Grafana

✔ Networking and Firewall

✔ Audit Processes and Certifications

💡 Key Responsibilities:

• Continuous monitoring of critical systems;

• Log analysis and failure identification;

• Incident handling and resolution;

• Ticket management and tracking;

• Support in Root Cause Analysis (RCA);

• Interaction with infrastructure, development teams, and third-party vendors;

• Ensuring the stability, availability, and performance of environments.