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Support Engineer

JavaScript

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Nível de Experiência

Pleno

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Tempo de Experiência

4+ anos em QA ou Suporte Técnico

3+ anos como Technical Support Specialist

Curtiu a vaga? Demonstre interesse e seja encontrado pela empresa

Consultoria em TI

Benefícios

Requisitos

Inglês

Essa vaga exige nível mínimo de inglês

Avançado

Tecnologias Necessárias

Conhecimentos obrigatórios

JavaScript

Tempo de Experiência

Experiência mínima obrigatória

4+ anos em QA ou Suporte Técnico

3+ anos como Technical Support Specialist

Support Engineer:
Company Overview:
Howdy, a part of GeekHunter family, is not just another software factory; we're the anti-factory. Unlike traditional software factories with reverse incentives that often leave developers with less reward for extra work, we've redefined the model.
Our business aligns with yours, ensuring that as you grow, so do we. We operate as core members of product teams in the US, offering you more growth opportunities, direct collaboration with US partners, and a chance to lead within Howdy itself.
If you're tired of the traditional software model, and if you consider yourself the best among your peers, keep on reading...


About Howdy:

  • We don't track your hours; enjoy flexible work-from-home options.
  • New MacBook Pros and long-term product involvement.
  • No intermediaries; work directly with US partners' engineering teams.
  • Even if a partnership doesn't work out, you stay as a Howdy employee and transition to a new partner.
  • What we're looking for - Support Engineer

    Requirementa:

  • At least 3 years of experience as Technical Support Engineer
  • 2 years of proven experience with Zendesk. 
  • Familiarity with tools like Iterable, Webflow, Zendesk or Healthie, or a willingness to learn these platforms quickly.
  •  Excellent organizational skills, attention to detail, and ability to manage competing
    priorities.
  •  Experience building and managing ticket workflows, triaging requests, and enforcing SLAs.
  • Proactive problem-solving mindset and ability to work independently while collaborating across teams.
  • Strong communication skills to effectively interact with stakeholders across various business units.
  • At least English B2 level.
  • Who you are:

  • Motivated, self-directed engineer with a focus on delivering real business value.
  • Advocate for aligning team and peers with the company vision and mission.
  • Consistently leave code and projects in better shape than you found them.
  • Benefits:

  • MacBook Pro + accessories for all team members.
  • 5000 USD bonus for each successful referral joining Howdy.
  • Flexible work hours and remote work options.
  • Team activities, including online after-office events.
  • English lessons to enhance your language skills.
  • Gym and health perks
  • 15 days of paid vacation after one year at Howdy.
  • Recognition of 7 Brazilian holidays, transferred to weekdays if falling on a weekend.
  • We look forward to welcoming you to our dynamic and collaborative team!!

    Atividades

  • Support the administration and maintenance of essential operational tools,
  • Improve ticket management processes.
  • Assist in streamlining tech and product support workflows. 
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