Vagas

Engenheiro de Suporte N3 (Híbrido - Sp)

Java

JavaScript

Localização

São Paulo, SP

híbrido

Nível de Experiência

Sênior

Tempo de Experiência

5+ anos como Engenheiro de Suporte N3

Curtiu a vaga? Demonstre interesse e seja encontrado pela empresa

São Paulo - SP

Requisitos

Tecnologias Necessárias

Conhecimentos obrigatórios

Java

JavaScript

Tempo de Experiência

Experiência mínima obrigatória

5+ anos como Engenheiro de Suporte N3

✅REQUIRED SKILLS:

Advanced knowledge of application support, application development.

Ability to analyse, troubleshoot problems and quickly identify both short- and long-term solutions.

Knowledge of cross-browser compatibility, general web functions, and standards.

Preferred experience in these technologies:

Java and Maven.

Java Script.

EXTJS JavaScript framework.

SQL skills.

Mainframe.

COBOL.

Atividades

💪 JOB DUTIES:

Incident Management- Utilize ServiceNow as the ITSM tool to track and resolve application incidents and service requests. Troubleshoot software application, business process issues and service requests raised by customers and business users to minimize business impact and restore business operations.

Root cause analysis-Perform in-depth analysis to identify root cause for high priority and recurring issues. Implement permanent fixes.

Performance Tuning- Monitor and optimize application performance to ensure that applications meet performance benchmarks. Monitors quality and performance of applications through testing and maintenance. Uses back-end programming languages, as well as front-end script languages to optimize performance, scalability, and security.

Collaboration-Work closely with all stakeholders including business, developers, product managers, QA.

Knowledge Sharing-Share knowledge with other team members and stakeholders to align expectations.

Enhancements- Designs and constructs moderately complex interfaces between ERP and legacy systems.

Continuous improvement- Proactively implement improvements to system processes, tools and support procedures including automation of manual processes. Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of business applications.

Documentation- Maintain detailed documentation of application processes, support manuals, code, and application inventory. Maintains up-to-date records of issues with existing code.

🔎 Work Model:

Hybrid – São Paulo (3x per week in the office).

Working hours: 10:00 AM to 7:00 PM.

📆 Selection Process Stages:

Resume screening (Please send your updated resume in English)

Cultural/Technical Fit Interview

Final Technical Test

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