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Customer Success Manager

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Localização

Manaus, AM

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Tempo de Experiência

4+ anos em Atendimento ao Cliente

3+ anos como Customer Success Manager

Curtiu a vaga? Demonstre interesse e seja encontrado pela empresa

Almaden AI

Manaus - AM

Consultoria em TI

Nós ajudamos equipes de TI a oferecer uma experiência digital ideal aos funcionários, no escritório e remotamente, analisando dados quantitativos de sistemas e sentimentos dos usuários, e resolvendo problemas por meio de aprendizado contínuo e automação. Com sede em Menlo Park, Califórnia, a Almaden possui 3 escritórios em todo o mundo e mais de 450 clientes.

Requisitos

Inglês

Essa vaga exige nível mínimo de inglês

Avançado

Tempo de Experiência

Experiência mínima obrigatória

4+ anos em Atendimento ao Cliente

3+ anos como Customer Success Manager

About us:
We provide leading SaaS applications for IT Asset Management and Digital Employee Experience solutions. With offices in Brazil, the United States and the United Kingdom, we offer innovative solutions to help companies manage their IT assets efficiently, increasing productivity and employee satisfaction. We are an equal opportunities employer and our positions are open to all suitably qualified professionals.

We are looking for an experienced Customer Success Manager (CSM) to join our growing team. This is a new role, providing a great opportunity to shape our customer success initiatives and build strong, long-term relationships with our clients.

Role Overview: As a Customer Success Manager, you will work closely with our Sales and Support teams to optimize the customer onboarding process and drive customer retention. The CSM will support customers throughout their journey, helping them transition seamlessly from prospects to active users while ensuring they derive maximum value from our products. Your role will be pivotal in building customer loyalty and ensuring long-term satisfaction.


Requirements:

  • Proven experience in a Customer Success Manager or similar role, preferably within a SaaS environment.
  • Experience with implementing Customer Success initiatives, including onboarding and retention strategies.
  • Fluent in both Portuguese and English (required); additional languages such as Spanish are a plus.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work collaboratively across teams, with a customer-first mindset.
  • Strong problem-solving skills and the ability to adapt quickly to changing situations.
  • Experience with video creation and newsletter development is a plus.


    • Why us?

  • Be part of a dynamic, international company with an innovative SaaS product offering.
  • Work remotely with a diverse team based in Brazil, the US, and the UK.
  • Opportunity to shape a new role and make a direct impact on our Customer Success initiatives.
  • Competitive salary and benefits.


    • Benefits (CLT):

  • Plano de Saúde;
  • Plano Odontológico;
  • Vale Refeição;
  • Seguro de Vida;
  • Auxílio Creche;
  • Previdência Privada;
  • Gympass/ TotalPass;

    • Atividades

  • Lead and enhance the customer onboarding process, ensuring a smooth transition from sales to product usage.
  • Serve as the main point of contact for customers, building trusted relationships and ensuring their needs are met.
  • Develop and implement Customer Success initiatives to drive customer retention, product adoption, and overall satisfaction.
  • Collaborate with Sales and Support teams to address customer inquiries and challenges in a timely manner.
  • Monitor customer health metrics, proactively identifying and addressing risks to ensure positive customer outcomes.
  • Act as a customer advocate, providing feedback to internal teams to improve the product and customer experience.
  • Create engaging resources such as video tutorials, newsletters, and other content to support customer education and ongoing engagement.

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