Vagas

Account Manager (Customer Management)

remoto

Tempo de Experiência

2+ anos em Atendimento ao Cliente

2+ anos como Sucesso do Cliente

Curtiu a vaga? Demonstre interesse e seja encontrado pela empresa

Howdy

Consultoria em TI

Benefícios

Requisitos

Inglês

Essa vaga exige nível mínimo de inglês

Avançado

Tempo de Experiência

Experiência mínima obrigatória

2+ anos em Atendimento ao Cliente

2+ anos como Sucesso do Cliente

Discover a New Way to Work Remotely with Howdy
Howdy, a part of GeekHunter family, is not just another software factory; we're the anti-factory. Unlike traditional software factories with reverse incentives that often leave developers with less reward for extra work, we've redefined the model.
Our business aligns with yours, ensuring that as you grow, so do we. We believe in a people-first approach, prioritizing the well-being and professional growth of our team members.

By joining our community, you will have the opportunity to operate as core members of product teams in the US, offering you more growth opportunities to advance in your career, build meaningful connections, and chance to lead within Howdy itself.

If you're tired of the traditional software model, and if you consider yourself the best among your peers, keep on reading...

What Sets Us Apart?

Career Growth: Grow into leadership roles, manage teams, and unlock new opportunities with our supportive community.

We don't track your hours; enjoy flexible work-from-home options.

Well-Being First: We prioritize your personal and professional development by offering competitive pay, premium healthcare, access to New MacBook Pros, and long-term product involvement.

No intermediaries; work directly with US partners, becoming a key part of their engineering teams -- without any middlemen.

Strong Community: Enjoy working alongside top talent, where collaboration and well-being go hand-in-hand.

Support: Even if a partnership doesn't work out, you stay as a Howdy employee and transition to a new partner.

What we're looking for - Account Manager (Customer Management)
Who you are:

You are a relationship-driven professional with a client-first mindset, dedicated to ensuring client satisfaction and success.

You excel in communication, able to convey complex concepts in English clearly to diverse audiences, from mid-level users to C-suite executives.

You are proactive, adaptable, and thrive in a fast-paced, dynamic environment.

You have a data-driven mindset, with the ability to interpret metrics and create performance reports.

You possess strong problem-solving skills and are comfortable collaborating with cross-functional teams, including engineering and product.

You have technical aptitude and a passion for innovation, staying ahead of industry trends in contextual intelligence, brand safety, and digital advertising.

Required Experience and Skills:

Fluent in English (B2+)

2+ years of experience in account management, client success, or a related role, preferably in SaaS, ad tech, or digital advertising.

Proven ability to build and maintain relationships with a wide range of clients, from mid-level users to C-suite executives.

Excellent communication and presentation skills.

Ability to manage multiple accounts, prioritize tasks, and meet deadlines.

Technical aptitude to collaborate effectively with engineering teams and understand platform functionality.

Proficiency with Excel, Keynote, and PowerPoint.

Bonus Experience:

Experience with contextual intelligence and brand safety platforms.

Familiarity with AI and machine learning-driven solutions.

Exposure to fast-paced, startup-like environments.

Benefits:

MacBook Pro + accessories for all team members.

USD 5000 bonus for each successful referral joining Howdy.

Flexible work hours and remote work options.

Team activities, including online after-office events.

English lessons to enhance your language skills.

15 days of paid vacation after one year at Howdy.

Recognition of 7 Brazilian holidays, transferred to weekdays if falling on a weekend.

Atividades

Responsibilities:

Serve as the primary point of contact for clients, ensuring seamless onboarding and driving product adoption.

Build and foster long-term client relationships to drive customer success and satisfaction.

Advocate for client needs internally, collaborating with engineering, marketing, and product teams.

Monitor client performance metrics, providing actionable insights and recommendations to optimize results.

Develop and deliver performance reports, highlighting key achievements and areas for improvement.

Manage multiple accounts, ensuring timely resolution of issues and maintaining high client satisfaction levels.

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